top of page

Refund Policy

Disclaimer

The information provided on this website, including product descriptions, refund policies, and other content, is for general informational purposes only. While [Your Shop Name] makes every effort to ensure accuracy, we do not guarantee the completeness, reliability, or suitability of the information for your particular situation.

All products are natural and may vary slightly in colour, texture, or scent. Use of our products is at your own risk. [Your Shop Name] is not liable for any allergic reactions, adverse effects, or misuse of products.

Our refund and return policy applies only to purchases made directly through this website. By purchasing our products, you agree to our terms, including the limitations outlined in this policy.

Nothing in this disclaimer limits or excludes any rights you may have under Australian Consumer Law.

Refund Policy - the basics

1. Returns & Refund Eligibility

  • Due to the perishable nature of our honey products and the personal-use nature of skincare items, we cannot accept returns for opened honey jars or used skincare products.

  • If your product arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your orderwith a photo of the item and your order number.

2. Non-Returnable Items

  • Opened or partially used honey jars.

  • Opened or used beeswax skincare products.

  • Gift cards or vouchers.

3. Refund Process & Timeframe

  • Once your return or complaint is approved, we will issue a full refund or replacement at no extra cost.

  • Refunds will be processed within 7–10 business days of approval and will appear on your original payment method shortly thereafter.

  • Shipping costs are non-refundable, unless the item was damaged or incorrect.

4. Damaged or Incorrect Items

  • If you receive a damaged or incorrect product, please email us at matthewbrown1010@icloud.com within 7 days of delivery.

  • Include your order number, a description of the issue, and photos of the damaged or incorrect items.

  • We will arrange a replacement or full refund promptly, typically within 7–10 business days after approval.

5. Shipping & Delivery Issues

  • We are not responsible for lost packages once shipped via standard postal services. Consider choosing tracked shipping for peace of mind.

6. Contact Us
If you have any questions or concerns about your order, please contact our friendly team at [your email address] or [your phone number].

bottom of page